Sophisticated Cisco Reporting for UCC Contact Centers

Contact Centers with Cisco UCC Enterprise and Cisco UCC Express look to Inova Solutions for enhanced real-time reporting. Inova has partnered with Cisco and Cisco resellers for decades, and can be trusted to integrate seamlessly with Cisco UCC (formerly Cisco IPCC) systems.

Inova's powerful middleware is capable of gathering and displaying data from multiple sources – ACDs, workforce management systems, internal databases, etc. Therefore, you can access your Cisco reporting metrics along with your other vital operational data.

Our digital signage package, which includes Inova LightLink® and Four Winds Interactive (FWi), is a complementary content solution for Cisco DMS implementations in contact centers.  FWi displays real-time Cisco reporting metrics and dynamic multimedia content on large LCD or plasma screens.  FWi and Cisco DMS inform agents and supervisors of changing contact center conditions and empower them to take the appropriate actions that affect the bottom line.  Together, FWi and DMS deliver the latest critical information when it’s needed, where it’s needed, and with the stunning impact that only large-screen LCD signage can provide.

Top contact centers trust Inova to help them make the most of their Cisco UCC investment. Contact Inova Solutions for more information about real-time reporting with Cisco UCC or browse the solutions below to learn more.

Electronic Reader Boards – Inova OnTrack® displays call statistics on cost-effective, bright and highly visible LED reader boards.

LCD call center digital signage software – Our digital signage package of Inova LightLink™ middleware and Four Winds Interactive software displays rich, multimedia content such as live video and data grids on large-format LCD screens.

Web-based call center dashboards – Inova Performance Tracker® generates sophisticated snapshots of multi-source operational data for call center managers.

Agent desktop application – Inova Desktop Presenter® displays real-time queue statistics directly on call center agents' computer desktops.