Avaya Reporting in the Call Center from Inova Solutions

Successful companies around the world depend on Avaya reporting technology to power their contact centers and telemarketing groups. When their agents need to know how they are doing in real time, they turn to Inova Solutions.

Recognized in Avaya's DevConnect program, Inova's software and hardware products have been compliance tested and rated "Avaya Compliant." Most recently, Inova LightLink® was certified interoperable with Avaya Aura® Contact Center 6.2. Inova's powerful middleware solutions also integrate seamlessly with Avaya IQ and Avaya CMS systems.

Seamless Integration with Avaya CMS

Inova's sophisticated reporting solutions integrate not only with Avaya CMS, but also with virtually any data source in your center. Inova is capable of gathering and displaying data from multiple sources – ACDs, workforce management systems, internal databases, etc. Therefore, you can access your Avaya reporting statistics along with your other vital operational data.

Top contact centers trust Inova to help them make the most of their Avaya call center investment. Talk to an expert about real-time reporting with Avaya IQ, Avaya Aura and Avaya CMS or click on a real-time reporting solution below to learn more.

LED readerboards – Inova OnTrack® displays call statistics on cost-effective, bright and highly visible LED reader boards.

LCD call center digital signage – Our digital signage package of Inova LightLink middleware and Four Winds Interactive software displays rich, multimedia content such as live video and data grids on large-format LCD screens.

Web-based call center dashboards – Inova Performance Tracker® generates sophisticated snapshots of multi-source operational data for call center managers.

Agent desktop application – Inova Desktop Presenter® displays real-time queue statistics directly on call centre agents' computer desktops.