Avaya Customers Trust Inova Solutions

Successful companies around the world depend on Avaya's cutting-edge communication technology to power their contact centers and telemarketing groups. When their agents need to know how they are doing in real time, they turn to Inova Solutions.

Recognized in Avaya's DeveloperConnection program, Inova's software and hardware products have been compliance tested and rated "Avaya Compliant." Inova's powerful middleware solutions integrate seamlessly with Avaya CMS systems.

Seamless Integration with Avaya CMS

Inova's sophisticated reporting solutions integrate not only with Avaya CMS, but also with virtually any data source in your center. Inova is capable of gathering and displaying data from multiple sources – ACDs, workforce management systems, internal databases, etc. Therefore, you can access your Avaya CMS statistics along with your other vital operational data.

Top contact centers trust Inova to help them make the most of their Avaya CMS investment. Fill out the contact form on the right to talk to an expert about real-time reporting with Avaya CMS or click on a real-time reporting solution below to learn more.

LED wallboards - Inova OnTrack™ displays call statistics on cost-effective, bright and highly visible LED reader boards.

LCD flatscreen displays – Inova Broadcaster™ displays rich, multimedia content such as live video and PowerPoint presentations on large-format LCD screens.

Web-based management dashboards – Inova Performance Tracker™ generates sophisticated snapshots of multi-source operational data for call center managers.

Agent desktops – Inova Desktop Presenter™ displays real-time queue statistics directly on agents' computer desktops.