Aspect® Reporting for Unified IP® in Real-time

Aspect Unified IP customers depend on Inova Solutions to augment real-time and historical reporting capabilities with LED wallboards, LCD digital signage, web-based dashboards, and agent desktop applications.

As an Aspect Alliance Partner, Inova Solutions offers call center solutions that provide strategic value for Aspect customers. Inova's real-time reporting solutions seamlessly integrate with Aspect thanks to tested interoperability between Inova LightLink® and Aspect products, such as Unified IP versions 6.6 and 7.0.

Inova's sophisticated Aspect reporting solutions allow you to access your Aspect data along with the rest of your vital operational data. Inova integrates with virtually any data source in your center, in addition to Aspect Unified IP, so you can display data from multiple sources – ACDs, workforce management systems, internal databases, etc.

Top contact centers trust Inova to to provide Aspect reporting solutions in real-time to keep everyone in the contact center aware of changing conditions. Talk to an expert about real-time reporting with Aspect or click on a real-time reporting solution below to learn more.

LED readerboards - Inova OnTrack® displays call statistics on cost-effective, bright and highly visible LED reader boards.

LCD call center digital signage – Our digital signage package of Inova LightLink® middleware and Four Winds Interactive software displays rich, multimedia content such as live video and data grids on large-format LCD screens.

Web-based call center dashboards – Inova Performance Tracker® generates sophisticated snapshots of multi-source operational data for call center managers.

Agent desktop application – Inova Desktop Presenter® displays real-time queue statistics directly on call centre agents' computer desktops.