Coping with Contact Center Downtime

Business continuity planning ranks among the top trends in a recent Dimension Data report on contact center technology. How would your center cope with a system failure, unexpected downtime, or loss of real-time reporting?

Join Inova Solutions and Marathon Technologies for an insightful webinar on the impact of planned and unplanned downtime in the contact center. Presenter Michael Bilancieri from Marathon Technologies discusses how best practices in business continuity and high availability can protect your real-time reporting investment from costly downtime and data loss.