The Power of Real-time Information

In the highly dynamic environment of outbound call centers, real-time information often makes the difference between a successful calling campaign and wasted resources. If managers and agents are aware of key metrics – such as ratio of amounts collected against promises, calls dialed and right party contacts – they can make operational changes that ensure goals are met.

Key metrics are only actionable if they are easily accessible and updated in real time. In large contact centers, nothing matches the ability of LED displays to communicate vital information instantly. Inova OnTrack™ LED wallboard makes this productivity-enhancing technology more affordable than ever.

Advanced LED Wallboards

Advanced software allows OnTrack displays to present pre-saved or ad-hoc messages along with real-time data from your Avaya Predictive Dialing System. You can also establish thresholds and triggers that automatically change the color of data requiring attention, so managers can analyze calling campaigns dynamically and in real time.

OnTrack displays are available in a variety of models that meet the needs of contact centers of all sizes. Certain models are powered by network connections (using Power over Ethernet technology). This greatly simplifies deployment and operation, and reduces the total cost of ownership. AC-powered models are also available for larger displays.

Seamless Integration with Multiple Data Sources

Inova’s sophisticated reporting solutions integrate not only with your Avaya Predictive Dialing System, but also with virtually any other data source in your center. Therefore, you can access campaign statistics along with your other vital operational data from sales or financial databases.

Inova Solutions' LED Wallboards: