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Call Center Statistics on Network-powered Wallboards

It is vital that agents and managers are always aware of current call center statistics. LED wallboards are the best way to convey this information to large groups in real time, and Inova OnTrack X Series is the most energy-efficient call center wallboard on the market. Powered by revolutionary Power over Ethernet (PoE) technology, the X Series reader boards are simpler to install and less costly to operate than other similar displays.

Driven by powerful software, the X Series displays collect operational data from multiple sites and sources and prominently displays your call center KPIs on a bright and highly-visible wallboard. When agents and managers are aware of real-time call center statistics, they can modify their behavior in order to achieve higher productivity and efficiency.

The OnTrack LED wallboard integrates with a number of data sources – including ACDs, workforce management systems and even internal databases – to ensure that all your important call center statistics can be found in one place. Inova’s award-winning software allows you to establish data thresholds that automatically trigger color changes and/or messages, alerting teams within the call center to rapidly changing conditions. This results in more focused efforts to provide optimal customer service.

Leveraging the Power of the Network

The X Series call center wallboard is the first wallboard to draw both data and power from your organization’s own network. A single Ethernet jack is all you need – there are no other cabling requirements and there is no electrical outlet to install.  Installation is easier and less expensive than other call center wallboards, and the incredibly low power requirements (15 watts) make the X Series the most energy-efficient display around.

Highly Visible Displays

The X Series LED wallboard features bright, 3-color LEDs along with an anti-glare coating for optimal indoor viewing. The wallboards are easily readable at distances of 100 feet and beyond, and have a wide viewing angle. LED signs provide broader coverage than plasma or LCD monitors, allowing for greater visibility to the call center statistics that matter most in your call center.

Wallboards that are Easy to Use and Deploy

An intuitive editing software makes it simple to design and schedule customized messages for your OnTrack wallboard. You can easily organize information to appear anywhere on the display, and choose font, color, motion and effect options. Advanced scheduling capabilities give you full control over where, when and how long the information is displayed in your call center.

The OnTrack call center wallboard is constructed with durable yet lightweight materials and offers multiple mounting options, including VESA, for flexibility and ease of installation. It is network-ready and supports DHCP for dynamic IP discovery. Each board can also be remotely configured using Telnet or SSH. Display status can be tracked through Inova Solutions' administrative software, and onboard status lights indicating internal CPU and network activity enable quick troubleshooting.

Contact an Inova Solutions representative today to discover the benefits of call center statistics displayed prominently on LED wallboards!

Powered by LightLink

At the core of the Inova OnTrack system is Inova LightLink®, powerful middleware that provides an infrastructure for capturing and communicating real-time information.

LightLink connects to the systems already running in your centers, such as your ACD, CTI and workforce management system, and extracts just the data required to feed your key metrics. LightLink funnels the sea of data generated by your various systems into information that is focused, relevant and actionable.