Real-time Reporting for Cisco UCC Express Users

Inova QReader™ enhances native reporting from Cisco UCC Express with a simple and informative wallboard display. QReader is a revolutionary wallboard that offers a simple and cost-effective way for contact centers to gain visibility into their real-time operations. Connecting directly to Cisco UCC Express and requiring no additional software or dedicated server, QReader prominently displays commonly-measured queue statistics, such as Abandoned Calls or Calls Waiting, on a bright and highly-visible LED wallboard. Increased awareness of these and other Cisco UCC Express metrics has increased productivity, reduced operating expenses and improved customer service in numerous Cisco UCC Express contact centers.

Plug and Play Wallboard for Cisco UCC Express

Contact Centers with Cisco UCC Express don't need complicated or expensive software to access the important queue statistics that drive their decision making. The QReader wallboard simply connects with your data source and displays real-time information on the bright and highly-visible screen.

The QReader wallboard is perfect for small and medium-sized centers with Cisco UCC Express:

• LED wallboard displays key queue metrics
• Designed specifically for Cisco UCC Express contact centers
• Requires no additional software
• Energy-saving design
• Low total cost of ownership

Looking for Cisco UCC Enterprise Reporting?

Inova OnTrack™ M Series LED reader boards are designed to collect operational data from multiple sites and sources for contact centers with Cisco UCC Enterprise. Learn more about energy-efficient call center reader boards for Cisco Unified Contact Center Enterprise.