About Inova Solutions

A Leader in Call Center Reporting

Inova Solutions knows the power of call center reporting. Our effective hardware and software reporting solutions monitor operational data flowing in and out of your call center and display key performance indicators on a variety of outputs. When agents and managers are aware of what's happening in the call center in real time, they may take steps to positively impact operations.

Check out our suite of call center reporting products:

  • Inova Solutions' powerful middleware can display call center reporting statistics, such as average speed of answer and abandoned calls, on bright and visible LED wallboards. A staple of any successful contact center, electronic reader boards are easily readable from wide angles and long distances.
  • Inova's call center digital signage software makes it possible to utilize sophisticated graphics, videos, and more to convey important metrics to call center staff. Utilizing modern LCD or plasma flat screen monitors, digital signage is the next generation of call center reporting.
  • Executives can now access real-time call center reporting on a consolidated web-based call center dashboard. Managers can log in to view operational data from multiple call centers and identify potential problems before they turn into costly mistakes.
  • Virtual wallboard applications send the data from LED reader boards directly to agents’ computer desktops. This is particularly helpful for at-home agents or call centers without a common viewing area for a traditional wallboard or digital signage display.
Committed to Customer Success

"The key advantage of the Inova system is the ability to put everything together –to have one centralized view of the entire environment."
— Citizen's Financial Group

"We've seen some remarkable changes in efficiency and the ease with which we can communicate real-time performance. Inova's contribution to these improvements has been fundamental."
— BlueCross BlueShield

"Inova has an excellent team, with a great focus on the development of new products. Their data communication systems continue to exceed the information application needs of MCI."
— MCI

Featured Product – Call Center Wallboards
OnTrack LED wallboard

Call Center Reporting on LED Screens

Tried and true, LED wallboards have long been a staple in every successful contact center. Inova OnTrack™ is an energy-efficient wallboard that presents real-time metrics, threshold alerts and messaging in a cost-effective, visible format.

OnTrack reader boards integrate with many data sources to bring you one concise view of your center's operations. Agents use the data to self-manage, which leaves supervisors free for more strategic initiatives.

Learn More About LED displays in contact centers
Digital Signage for Call Centers

"LED signs have proven to be extremely effective in conveying real-time information in a call center environment. No distractions, just data."

— Pete Sisti, CEO, Inova Solutions

Featured White Paper
Government Call Centers

The Customer Service Gap: Government vs. Private Sector

According to the 2008 Contact Center Satisfaction Index, government agencies scored lower than commercial industries in terms of customer satisfaction. How can contact centers in the public sector catch up?

Tom Hubbard, Board Chairman at Inova Solutions, discusses this challenge in a new article called “The Customer Service Gap.”

Download Government Call Center Article

An Excerpt from the White Paper

"The widening gap in customer satisfaction scores of public and private sector contact centers is a reversible trend. Even with limited resources, there are steps government contact centers can take that would make a big difference in their customer satisfaction scores."

Continue reading.