About Inova Solutions

A Leader in Call Center Reporting

Inova Solutions knows the power of call center reporting. Our effective hardware and software reporting solutions monitor operational data flowing in and out of your call center and display key performance indicators on a variety of outputs. When agents and managers are aware of what's happening in the call center in real time, they may take steps to positively impact operations.

Check out our suite of call center reporting products:

  • Inova Solutions' powerful middleware can display call center reporting statistics on bright and visible LED wallboards. A staple of any successful contact center, electronic reader boards are easily readable from wide angles and long distances.
  • Inova's call center digital signage software makes it possible to utilize sophisticated graphics, videos, and more to convey important metrics to call center staff. Broadcast on modern LCD or plasma flat screen monitors, digital signage is the next generation of call center reporting.
  • Executives can now access real-time call center reporting on a consolidated web-based call center dashboard. Managers can log in to view operational data from multiple call centers and identify potential problems before they turn into costly mistakes.
  • Virtual wallboard applications send the data from LED reader boards directly to agents’ computer desktops. This is particularly helpful for at-home agents or call centers without a common viewing area for a traditional wallboard or digital signage display.
Committed to Customer Success

"The key advantage of the Inova system is the ability to put everything together –to have one centralized view of the entire environment."
— Citizen's Financial Group

"We've seen some remarkable changes in efficiency and the ease with which we can communicate real-time performance. Inova's contribution to these improvements has been fundamental."
— BlueCross BlueShield

"Inova has an excellent team, with a great focus on the development of new products. Their data communication systems continue to exceed the information application needs of MCI."
— MCI

Featured Product – Call Center Digital Signage

Call Center Reporting on LCD Screens

Inova Broadcaster is powerful digital signage software that delivers real-time call center metrics on large LCD screens. Command your agents' attention with colorful views of charts, video, ad-hoc messages and more.

Broadcaster can display:

  • Real-time ACD statistics
  • Live or pre-recorded video
  • News, weather and training videos
  • Custom messages
  • Threshold-driven alerts
Learn More About Digital Signage
Digital Signage for Call Centers

"Digital signage is the call center wallboard of the next generation. Our customers have found Broadcaster to be an exceptionally easy and effective way to communicate important information to agents."

— Tom Hubbard, CEO, Inova Solutions

Featured White Paper
Beyond the Queue: Focusing on the Real-time Customer

Beyond the Queue: Focusing on the Real-time Customer

Forward-thinking companies are developing new ways to refocus themselves on the “real-time” customer. In this insightful white paper, industry expert and popular speaker Tim Montgomery explores new ways every call center can keep up with ever-changing customer demands. Download the white paper now.

Topics include:

  • Five attributes of the best "real-time customer" call centers
  • Communicating the "real" value of the call center
  • How to make others want to move forward
  • The key to real-time resolution

Download Call Center Economy Paper
An Excerpt from the White Paper

“By appreciating the real-time customer and understanding the right things on which to focus, companies can position themselves for success in this new era of service." Continue reading.

— Tim Montgomery, Founder, The Service Level Group