Real-time Call Center Reporting

Your business operates in real-time. Shouldn’t your call center reporting solution keep up? Trust the call center software and hardware from Inova Solutions to provide the insight you need to run at maximum efficiency.

Tell us your problem. We have the solution.

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About Inova Solutions

A Leader in Call Center Reporting Solutions

Inova Solutions knows the power of call center analytics. Our effective hardware and software reporting solutions monitor operational data flowing in and out of your contact center and display key performance indicators on a variety of outputs. When agents and managers are aware of what's happening in the contact center in real time, they may take steps to positively impact operations.

Check out our suite of call center solutions:

Inova Solutions' powerful middleware can display call center reporting statistics, such as average speed of answer and abandoned calls, on bright and visible LED wallboards. A staple of any successful contact center, electronic reader boards are easily readable from wide angles and long distances.
Inova's call center digital signage software makes it possible to utilize sophisticated graphics, videos, and more to convey important metrics to agents and staff. Utilizing modern LCD or plasma flat screen monitors, digital signage is the next generation of call center reporting.
Executives can now access real-time call center analytics and stats on a web-based call center dashboard. Managers can log in to view operational data from multiple call centers and identify potential problems before they turn into costly mistakes.
Virtual wallboard applications send the data from LED reader boards directly to agent desktop computers. This is particularly helpful for at-home agents or call centers without a common viewing area for a traditional wallboard or digital signage display.

Committed to Customer Success

"The key advantage of the Inova system is the ability to put everything together –to have one centralized view of the entire environment."
— Citizen's Financial Group

"We've seen some remarkable changes in efficiency and the ease with which we can communicate real-time performance. Inova's contribution to these improvements has been fundamental."
— BlueCross BlueShield

"Inova has an excellent team, with a great focus on the development of new products. Their data communication systems continue to exceed the information application needs of MCI."
— MCI

Featured Product – Call Center Wallboards

Call Center Reporting on LED Screens

Tried and true, LED wallboards have long been a staple in every successful contact center. Inova OnTrack™ is an energy-efficient wallboard that presents real-time metrics, threshold alerts and messaging in a cost-effective, visible format.

OnTrack reader boards integrate with many data sources to bring you one concise view of your center's operations. Agents use the data to self-manage, which leaves supervisors free for more strategic initiatives.

Call Center Solutions: Digital Signage

"LED signs have proven to be extremely effective in conveying real-time information in a call center environment. No distractions, just data."

— Pete Sisti, CEO, Inova Solutions

Featured Partner – Aspect

Call Center Metrics for Aspect® Unified IP®

As a member of the Aspect Alliance Partner program, Inova Solutions can augment Aspect Unified IP systems with real-time reporting capabilities. Aspect customers can use LED wallboards, LCD call center digital signage, web-based call center dashboards, and agent desktop applications to access Aspect and other operational data in consolidated, intelligent reports.

Improve call center ROI by enhancing your existing Aspect system with seamless integration from Inova Solutions.

Call Center Solutions: Display Data

"Our customers achieve remarkable results every day by displaying real-time ACD stats alongside vital operational data."

— Mari Mitchell, VP of Sales, Inova Solutions

Featured White Paper

Preparing for tomorrow's reporting strategy

Call center performance metrics are truly shaping the reporting strategy of tomorrow. Read our most recent white paper, written by contact center expert Jay Minnucci, which discusses the key metrics everyone in your organization should be aware of, from the top down.

Follow along with the charts and tables to learn about each metric and why it's important.

An Excerpt from the White Paper

"As we wander into the next phase of contact center leadership, where social media and other proactive contact opportunities await us, the need to change our approach to reporting becomes even more urgent."